How custom automation streamlined Finking’s operations.
Introduction
Finking, a language service provider, faced inefficiencies in their non-linguistic workflows, particularly in quoting, document handling, and the most time-consuming project management tasks. Manual steps were embedded across key processes, making efficiency difficult to maintain. As a result, the team’s operational capacity was increasingly absorbed by repetitive tasks instead of strategic priorities. Despite existing tools in the market, Finking’s specific needs required a more adaptable, cost-effective solution.
Solution and key benefits
- Tailored AI-powered OCR tool: Faster processing of scanned personal documents for Finking’s B2C services, reducing manual work.
- Automated quoting system: Simplified quoting and purchase order creation, cutting repetitive input and improving consistency.
- Project registration automation: Standardized key project data to enhance visibility and operational tracking.
- Seamless integration: Integrated into existing workflows with immediate impact and minimal training.
- Scalability: Built to scale with Finking’s growth and evolving content needs.
Findings and outcomes
30% faster document processing: Reduced turnaround time for scanned documents.
20% time savings in quoting: Faster purchase order issuance, freeing time for strategic work.
15% time savings for Project Managers: Streamlined core tasks for more efficient project management.
Increased efficiency and focus: Less time on routine work, more focus on client relations and optimization.
What they say about us
Elena Finco, CEO at Finking
“The solutions developed with Creative Words helped us simplify core processes and gain better control over time and resources. It’s the kind of tech partnership that brings real operational value.”
